RETURNS & EXCHANGES

Unfortunately, Kingham does not accept international returns.

All other returns must be received at our facility within 2 weeks of the initital purchase. Otherwise, we will not be able to authorize the full refund.

• What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return an item purchased online, please contact Customer Care to initiate your return through contact at info@kinghamgrooming.com. Our Customer Care Team will be happy to assist with returns that meet our policy requirements.

It is important that you contact Customer Care before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM & INCLUDE IT WITH YOUR BOX

An unpaid RETURN LABEL will be sent to the email address attached to your original order unless otherwise
specified. Returns can only be processed if our RETURN FORM is included, and the desired action is specified.

Download the RETURN FORM from the link at the top of this page.

3. PACK YOUR RETURN

Please safely pack the products and include the RETURN FORM. Affix the unpaid return label to the box and ship it back to us.

All returns must be received at our facility within 2 weeks of the return label being emailed to you. Otherwise we will not be able to authorize the full refund. 

• I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Kingham Grooming, we are not able to process a return.

• Can I return kits, sets, bundles or duos? 

Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return.

Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the RETURN FORM. If outside the 14-day return timeframe, any returns sent to us that were not authorized by our team or do not meet the return criteria will be recycled/destroyed.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.

Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

Can I exchange my item for something else?

Unfortunately, we do not offer exchanges on any items.